A Refreshingly Good Experience
It’s rare these days to get customer service that actually feels personal. They listened to what I needed and gave me useful answers instead of just trying to close a sale.
Authorized Dealer • Free Shipping to the Lower 48 • Price Match Guarantee • Financing Available
OneLaser
OneLaser XRF 38W RF Desktop CO2 Laser Engraver and Cutter
$4,399.00$6,499.00
★ Save $2,100.00 (32% off)
Split your purchase into monthly payments with Shop Pay Installments at checkout (subject to approval). Free shipping to the lower 48.
Save 5% with code FLASH5
Enter FLASH5 at checkout. One-time purchases. No minimum. Free digital toolkit included with machine purchases. Other order and shipping discounts do not combine.
- ✓Authorized dealer for every brand we carry, with full manufacturer warranty support.
- ✓Price match policy Eligible requests reviewed and approved before purchase, subject to policy terms and manufacturer MAP rules. See price match policy
- ✓Free shipping to the lower 48 states on every order.
- ✓US-based experts who know laser engraving inside and out. Mon to Fri, 9AM to 5PM CST.
- ✓100% secure PCI-compliant checkout.
OneLaser XRF 38W RF
A desktop CO2 laser with a 38W RF metal tube
The OneLaser XRF puts an air-cooled 38W RF metal tube, 1,200 mm/s motion and a 24 x 12 inch bed into one desktop machine. You get sharp detail for photos and fine text without a water chiller.
It is built for makers and small shops that sell personalized products. Autofocus, a 12MP lid camera and a touchscreen cut the setup time between jobs.
38W RFAir-cooled metal tube
1,200 mm/sWorking speed, 3G
24 x 12 inTrue work area
30,000 hrRated RF source life
Why it stands out
What sets the XRF apart
RF detail at a desktop price
An RF source gives a 0.07 mm spot and up to 2,000 DPI. RF pulse control suits fine text, logos and photographs; establish settings on your actual material.
No chiller to manage
The RF tube is air-cooled. There is no water loop to fill, leak or freeze.
Long source life
OneLaser rates the RF tube for up to 30,000 hours. Typical glass tubes are rated far lower.
Fast real-world motion
Leadshine motors drive 1,200 mm/s and true 3G acceleration on all-steel axes derived from the Hydra line.
Grows with your shop
Add the Riser Base for 8.5 inch tall work and pass-through stock, or the auto conveyor for long signs.
3-2-1 warranty
OneLaser covers the frame for 3 years, electronics for 2 years and the laser source for 1 year.
Key features
Features and benefits
38W RF metal tube
The sealed CO2 RF tube produces a finely focused beam for smooth grayscale, 3D relief and fine linework.
It is air-cooled and estimated by OneLaser at up to 30,000 hours; actual life varies.
1,200 mm/s with true 3G acceleration
Leadshine motors and a lighter laser head keep the toolpath fast and controlled. Real throughput depends on artwork, DPI and material.
True 24 x 12 inch work area
The 25.6 x 13.7 inch honeycomb table gives a full 24 x 12 inch engraving area. Standard sheets load without trimming.
12MP camera and XFocus autofocus
The lid camera shows your material so you can place artwork before you fire. Motorized XFocus autofocus and a RedDot pointer handle alignment.
Riser Base and pass-through (optional)
The optional Riser Base unlocks 8.5 inches of working height for tall pieces and rotary jobs. It also opens straight-through access for long boards.
Smart Air Assist (optional)
The optional Smart Air Assist switches between high pressure for cutting and low pressure for engraving. Set airflow to suit your material.
Auto conveyor feed (optional)
The optional conveyor feeds material in sync with the job for long signs and repeating patterns.
MakerBoost AI, LightBurn and RDWorks
Run MakerBoost AI with its material parameter library, or use LightBurn or RDWorks. Connect by Wi-Fi, USB or Ethernet.
Who it is for
Built for makers and small production shops
- Etsy and craft-fair sellers moving up from diode lasers
- Personalized gift and engraving businesses
- Leatherette patch and hat makers
- Sign makers working in wood and acrylic
- Schools and makerspaces that want Class 1 enclosed operation
- Home shops without room for a water chiller
Choose your package
Plan an XRF setup for your actual jobs
Select XRF Standalone for the machine or XRF & Riser Base when you need the listed extra clearance and pass-through workflow. The riser is not a rotary or conveyor; confirm those accessories separately. Check object diameter, fixtures, focus and lid clearance together before planning tumbler production.
Choose the RF source for fine engraving and repeat personalized work. It is a CO2 laser despite its metal tube housing, not a fiber laser for bare-metal cutting. Coated or anodized surfaces and marking compounds have different requirements; request a sample for your exact material. Compare cutting finish and cycle time rather than treating a wattage equivalence as a guarantee.
The processing field is smaller than the honeycomb table. Leave room for framing and fixtures, and calibrate the camera at the material height you will use. Megapixels, DPI and motion accuracy do not guarantee a final-part tolerance. Pass-through jobs need supported stock and registration between sections rather than an unlimited single field.
Air cooling removes the water loop but not exhaust, maintenance or supervision. Plan a stable bench, room for the lid and service access, suitable ventilation and the electrical load of the complete setup. Follow the current manual for riser/pass-through safeguards and use known suitable materials; avoid PVC and unknown plastics.
Confirm the supplied hardware generation, LightBurn license edition, camera support and computer connection before setup. LightBurn works on Windows and macOS; RDWorks is Windows-based. Verify carton contents, dispatch, delivered freight and warranty coverage before ordering.
Eligible machine purchases include the matching digital toolkit with automatic delivery after purchase. Enter FLASH5 manually for the eligible 5% offer under displayed terms.
Compare
XRF vs XT at a glance
| Spec | XRF (this model) | OneLaser XT |
|---|---|---|
| Laser source | 38W RF metal tube | 55W CO2 glass tube |
| Cooling | Air-cooled | Built-in water cooling |
| Max speed | 1,200 mm/s | 1,000 mm/s |
| Max resolution | 2,000 DPI | 1,000 DPI |
| Laser dot | 0.07 mm | 0.25 mm |
| Camera | 12MP | 5MP |
Choose the XRF for photo engraving and fine detail. The XT offers a lower entry price with glass-tube cutting power.
Specifications
Full technical specifications
| Brand | OneLaser |
|---|---|
| Model | XRF |
| Laser source | 38W sealed CO2 RF metal tube, 10.6 µm |
| Cooling | Air-cooled |
| Rated source life | Up to 30,000 hours |
| Working speed | 1,200 mm/s |
| Acceleration | 3G |
| Positioning accuracy | ≤ 0.01 mm |
| Max resolution | 2,000 DPI |
| Laser dot | 0.07 mm |
| Engraving area | 24 x 12 in (610 x 305 mm) |
| Honeycomb table | 25.6 x 13.7 in (650 x 350 mm) |
| Max work height | 8.5 in with optional Riser Base |
| Max material length | Long-stock pass-through with optional Riser Base; support and registration required |
| Connectivity | Wi-Fi, USB, Ethernet |
| Software | LightBurn, MakerBoost AI, RDWorks |
| Operating systems | Windows, macOS |
| Control panel | Integrated touchscreen |
| Autofocus | XFocus motorized autofocus |
| Positioning aids | 12MP top-cover camera, RedDot pointer |
| Standard lens | 2.5 in, MagSwitch tool-free mount |
| Laser safety | Class 1 enclosed design when used as specified; confirm safeguards for riser/pass-through operation |
| Protection | Lid interlock, thermal alarm |
| Machine size | 1085 x 725 x 268 mm (42.7 x 28.5 x 10.6 in) |
| Weight | 127 lb (standalone) |
| Power | 110 to 240V AC, 50/60Hz |
| Rated power draw | 672.9W at 115V |
| Package options | XRF Standalone, or XRF and Riser Base |
| Optional add-ons | Riser Base, rotary, auto conveyor, Smart Air Assist, fume extractor, 2 in lens |
| Warranty | 3 years frame, 2 years electronics, 1 year laser source |
| SKU | XRF-000R3-US |
Specifications are published by OneLaser. Some OneLaser materials list the bed as 23.6 x 11.8 in and the weight as 128 lb. Contact us if an exact figure matters for your install.
Watch it work
OneLaser XRF reviews and setup
Full OneLaser XRF review by The Louisiana Hobby Guy
OneLaser XRF overview: what to know before buying, by Velf Creations
OneLaser XRF unboxing by Bearded Builds Co
How to install the Riser Base on the XRF and XT
FAQ
Frequently asked questions
Does the XRF need a water chiller?
No. The 38W RF tube is air-cooled, so no chiller is required.
Can the XRF engrave metal?
It marks anodized aluminum and coated metals directly. Bare metal needs a laser marking compound. It is a CO2 laser, not a fiber laser.
How thick can it cut?
OneLaser rates the 38W RF tube with cutting power similar to a 60W glass tube. Cut depth depends on material, speed and passes. Ask us about your material before you buy.
What is the difference between the two packages?
XRF Standalone is the machine alone. XRF and Riser Base adds the riser for 8.5 inch work height and pass-through stock.
What software does it use?
LightBurn on Windows or macOS; RDWorks is Windows-based. Confirm MakerBoost features and availability for the supplied generation.
How does it ship?
Shipping for OneLaser machines is calculated at checkout based on size and weight. Machines ship by freight from California and someone must be present to receive and inspect the delivery.
Can I pay over time?
Yes. Shop Pay Installments is available at checkout. Approval and terms are set by the lender and shown before you confirm.
What warranty is included?
OneLaser 3-2-1 warranty: 3 years on the frame and structure, 2 years on electronics and 1 year on the laser source.
Why buy from Laser Engraver Store
Buy with confidence
- Price match guarantee. Find it lower from an authorized dealer before you buy and we will review a match.
- Pay over time. Split your purchase with Shop Pay Installments at checkout.
- Manufacturer warranty. OneLaser 3-2-1 coverage on frame, electronics and laser source.
- U.S.-based OneLaser support. OneLaser backs its machines with a U.S.-based engineering support team.
- Real people. Call (605) 937-8006 or email sales@laserengraverstore.com, Mon to Fri, 9AM to 5PM CST.
- Shop the category. Browse more CO2 laser engravers.
At Laser Engraver Store, we're committed to delivering a seamless and secure shipping experience. Below is everything you need to know about how your order gets from our warehouse to your doorstep.
Free Shipping to the Lower 48 States
We offer free shipping on all orders to the contiguous United States (lower 48 states). Orders are delivered via FedEx Ground, FedEx Freight, or UPS, depending on size and weight.
Curbside Delivery Only: Carriers will not deliver into your home, garage, or interior rooms. Please arrange for assistance if needed.
Order Cut-Off and Processing Time
- Order Cut-Off: Orders placed before 12:00 PM CST are processed the same business day
- Processing Time: 1-3 business days
- Shipping Time: 2-7 business days after processing
- Total Delivery Time: 3-10 business days after placing your order
Please note that we do not accept backorders. If an item is out of stock at the time you place an order, we will notify you and offer a refund or the option to wait for restock. Payment is only captured once your order is ready to ship.
Tracking Your Order
You'll receive a tracking number via email within 1-3 business days of placing your order. Use this tracking number to monitor your shipment from warehouse to curbside.
LTL Freight Shipments
For oversized and heavy items, we ship via LTL Freight:
- Carrier will call ahead to schedule delivery
- Signature required at time of delivery
- Someone must be present to inspect and sign for the shipment
Damaged Packages — What to Do
If your package arrives damaged, please follow these steps:
- Check your box at delivery. If the package is visibly damaged, take clear photos of the box immediately.
- Refuse the shipment and note the damage on the Bill of Lading (BOL).
- Email us at sales@laserengraverstore.com with photos and order details.
All damage claims must be reported within 24 hours of delivery to be eligible for a replacement or refund.
Return Policy Overview
- Items must be unused, uninstalled, and in original packaging
- All accessories, manuals, and documentation must be included
- A 30% restocking fee applies to all returns
- Return shipping costs are non-refundable
- Returns must be requested within 30 days of delivery
Please see our full Return Policy for complete details.
Shipping Zones and Restrictions
We currently ship only within the contiguous United States (lower 48 states).
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam and other U.S. territories
- International destinations
- Military addresses (APO/FPO)
- PO Boxes
Custom Quote Requests: If your address falls outside our standard shipping zones, you may email us at sales@laserengraverstore.com to request a custom quote. We'll check with our supplier on a case-by-case basis to see if delivery is possible and provide you with shipping costs if it is.
Orders placed from outside our shipping zones without a pre-approved custom quote will not be fulfilled.
Sales Tax
Sales tax is calculated at checkout based on your shipping address and applicable state laws.
Frequently Asked Questions
Can I change my shipping address?
Yes — please contact us within 24 hours of placing your order to request an address change.
Can I cancel my order before it ships?
Yes — orders may be canceled before they are dispatched. If payment has already been captured but the order has not yet shipped, a 5% cancellation fee applies. Once shipped, our Return Policy applies. See our Cancellation Policy for full details.
Need Help?
We're here to assist you every step of the way. We're available Monday through Friday, 9:00 AM – 5:00 PM CST and typically respond within one business day.
Phone: (605) 937-8006 Email: sales@laserengraverstore.com
Laser Engraver Store
4809 W 41st St, Ste 202 #603
Sioux Falls, South Dakota 57106, United States
Phone: (605) 937-8006
Email: sales@laserengraverstore.com
Read the full shipping policy →Welcome to Laser Engraver Store — where your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Our return policy is designed to be fair and transparent, ensuring a smooth experience while protecting both you and our team.
General Return Rules
Return Window: Returns must be requested within 30 days of delivery.
Restocking Fee: A 30% restocking fee applies to all returns, including refused shipments and returns due to incorrect shipping addresses provided by the customer.
Product Condition: Returns are only accepted for unused, uninstalled products in original packaging, including the box, pallet (if applicable), accessories, manuals, and documentation.
Non-Returnable Items: We do not accept returns on used or modified items, items not in resalable condition, items missing original packaging, or consumable accessories.
Damaged Items: Must be reported within 24 hours of delivery. Include clear photos of any damage to expedite resolution.
Exchange Policy
Exchange Window: Requests must be made within 30 days of delivery.
Condition: Items must be unused and in original packaging.
Process: The original item is returned and inspected, a refund is issued (less the 30% restocking fee), and the customer places a new order for the replacement item.
Fees: A 30% restocking fee still applies to exchanges.
Refund Processing
Refunds are processed after we receive the returned item(s), inspect for condition and eligibility, and approve the return. Refunds are issued to the original payment method and may take up to 10 business days to appear on your statement after we process the refund.
Cancellation Fees
If you need to cancel your order, please note:
- Before payment is captured (order not yet shipped): No fee.
- After payment is captured but before the order has shipped: A 5% cancellation fee applies.
- After the order has shipped: Our standard 30% restocking fee applies (treated as a return).
Payment is captured only at the time of shipment. Please see our Cancellation Policy for complete details.
Starting a Return
To initiate a return, please:
- Contact us at sales@laserengraverstore.com or (605) 937-8006 (Monday through Friday, 9:00 AM – 5:00 PM CST)
- Provide your Order Number and reason for return
- Our team will review your request and, if eligible, issue a Return Authorization (RA) Number
- Carefully package the item with all original contents
- Clearly label the package with your RA number
- Ship to the return address provided by our team
- Send us the tracking number so we can monitor the return
Note: Return shipping costs are the customer's responsibility unless the product is defective or arrived damaged.
Changing Shipping Address
To change your order's shipping address:
- Contact us immediately at sales@laserengraverstore.com or (605) 937-8006
- Provide your Order Number and new shipping details
- Our team will confirm if the update is possible
- A change fee may apply depending on carrier or order status
- We'll send a confirmation once the update is successful
Please note that any return resulting from an incorrect shipping address provided by the customer is subject to our 30% restocking fee.
Frequently Asked Questions
Can I cancel my order?
Yes — if it hasn't shipped yet. See our Cancellation Policy for fee details based on timing.
Do I have to pay for return shipping?
If the product is defective or damaged on arrival, we cover return shipping. Otherwise, return shipping is the customer's responsibility.
How do I get a return label?
If your return is approved and qualifies for free return shipping, we'll email you a return label to print and attach.
My refund hasn't shown up yet — what should I do?
Refunds can take up to 10 business days to appear on your statement after we process them. Check with your bank or credit card provider first. If it still hasn't posted after 10 business days from our confirmation email, contact us at sales@laserengraverstore.com.
What if my item arrives damaged?
Take photos of the damage immediately, refuse the shipment if possible (note damage on the Bill of Lading), and email us at sales@laserengraverstore.com within 24 hours of delivery with your photos and order details.
Need Help?
We're here for you. We're available Monday through Friday, 9:00 AM – 5:00 PM CST and typically respond within one business day.
Phone: (605) 937-8006 Email: sales@laserengraverstore.com
Laser Engraver Store
4809 W 41st St, Ste 202 #603
Sioux Falls, South Dakota 57106, United States
Phone: (605) 937-8006
Email: sales@laserengraverstore.com
Read the full returns and refunds policy →At Laser Engraver Store, we proudly stand behind the products we offer. Your satisfaction is our priority. If you experience any issues with your purchase, we're here to help guide you through the warranty process.
Manufacturer Warranty Information
All products sold by Laser Engraver Store are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.
Most products carry a manufacturer warranty of 1 to 2 years, though specific coverage varies by brand and product category. Some components may have separate warranty terms within the same product.
We strongly encourage you to review the warranty documentation that comes with your product. If you're unsure which manufacturer warranty applies to your purchase, contact us and we'll help you find the details you need.
What Manufacturer Warranties Typically Cover
While coverage varies by brand, most manufacturer warranties cover:
- Defects in materials and workmanship under normal use
- Major component failures within the warranty period
What Manufacturer Warranties Typically Do Not Cover
Most manufacturer warranties exclude:
- Normal wear and tear
- Damage from accidents, misuse, neglect, or improper maintenance
- Damage from modifications or use of non-authorized parts
- Damage from commercial or rental use (unless specifically covered)
- Cosmetic damage that does not affect functionality
Always refer to your specific product's warranty documentation for exact terms.
How We Support You
Our customer support team is available to assist you with:
- Finding your product's specific warranty details
- Initiating a warranty claim with the manufacturer
- Navigating claim requirements and documentation
- Answering any questions about coverage, exclusions, and timelines
We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer's final claim decisions, we'll support you every step of the way to ensure you get the help you need.
How to File a Warranty Claim
To start a warranty claim, please contact us with the following information:
- Your order number and date of purchase
- The product brand and model
- A description of the issue
- Clear photos or video of the problem (if applicable)
We'll review your information and help you initiate the claim with the manufacturer.
Need Warranty Assistance?
We're available Monday through Friday, 9:00 AM – 5:00 PM CST and typically respond within one business day.
Phone: (605) 937-8006 Email: sales@laserengraverstore.com
Thank you for choosing Laser Engraver Store — we're committed to making sure your products stay protected and your experience is stress-free.
Laser Engraver Store
4809 W 41st St, Ste 202 #603
Sioux Falls, South Dakota 57106, United States
Phone: (605) 937-8006
Email: sales@laserengraverstore.com
Read the full warranty policy →We understand that buying a premium laser engraver is a significant investment — that's why we've partnered with Shop Pay Installments to offer flexible payment plans that fit your budget.
Shop Pay Installments Financing
Split your purchase into easy monthly payments with Shop Pay Installments. Choose a payment plan that works for your budget with no hidden fees.
How It Works
- Add your products to the cart
- Choose Shop Pay Installments at checkout
- Select your preferred payment plan
- Get a decision in seconds and complete your purchase
Why Customers Choose Shop Pay Installments
- No hidden fees
- No prepayment penalties
- Flexible repayment terms
- Quick approval decisions
Important Information
Financing through Shop Pay Installments is subject to eligibility and approval. Rates, terms, down payment requirements, and approval are determined by Shop Pay Installments based on your credit and other factors.
Financing is provided by Shop Pay Installments and its lending partners. Laser Engraver Store is not the lender and does not make credit decisions.
For complete details about Shop Pay Installments financing — including current rates, terms, down payment requirements, and eligibility — please visit https://shop.app/pay-installments.
Ready to Get Started?
Select Shop Pay Installments as your payment method during checkout to view and choose your plan.
Need Help?
Have questions about how financing works? We're happy to help. We're available Monday through Friday, 9:00 AM – 5:00 PM CST and typically respond within one business day.
Phone: (605) 937-8006 Email: sales@laserengraverstore.com
For questions specifically about your Shop Pay Installments account, repayment, or approval status, please contact Shop Pay Installments directly through https://shop.app/pay-installments.
Laser Engraver Store
4809 W 41st St, Ste 202 #603
Sioux Falls, South Dakota 57106, United States
Phone: (605) 937-8006
Email: sales@laserengraverstore.com
See all financing options →Welcome Coupon — $20 Off Storewide
Use coupon code WELCOME20 at checkout to get $20 off your first order.
No minimum purchase required. Valid storewide, but some exclusions apply based on manufacturer restrictions.
Brand-Specific and Product-Specific Discounts
Some brands and products offer even deeper discounts than our welcome offer. These may include:
- Percentage discounts on select brands
- Free shipping on eligible items
- Clearance, bundle, or seasonal deals
To see if a product qualifies, visit the product page — if a coupon is available, it will be shown right there.
This page is updated regularly as new promotions are added.
Special Discounts for Heroes
We're proud to support those who serve with custom discounts for:
- Veterans
- Active Military
- First Responders
To claim yours, email a photo of your valid ID to sales@laserengraverstore.com, include the items you're interested in, and we'll send you back a custom coupon or invoice tailored to your order.
Price Match Policy
Found the same product for less at another authorized online dealer? We may be able to match the price — as long as the request is submitted and approved before you place your order.
Send us a link or screenshot to sales@laserengraverstore.com.
See our Price Match Policy for complete details and eligibility requirements.
Excluded Brands and Items
Some brands prohibit discounts or price matching due to manufacturer agreements. Please contact us for the most up-to-date list of excluded brands and items.
This list may change at any time based on manufacturer agreements.
Need Help?
We're here to help with coupon codes, hero discounts, price match requests, and any other product or promo questions. We're available Monday through Friday, 9:00 AM – 5:00 PM CST and typically respond within one business day.
Phone: (605) 937-8006 Email: sales@laserengraverstore.com
Thanks for shopping at Laser Engraver Store — your trusted source for premium laser engravers at competitive value.
Laser Engraver Store
4809 W 41st St, Ste 202 #603
Sioux Falls, South Dakota 57106, United States
Phone: (605) 937-8006
Email: sales@laserengraverstore.com
See all current coupons →We Are Laser Engraving Experts
We are laser engraving specialists. We are passionate about the products we sell — premium laser engravers built for serious creators. We are equally passionate about our customers.
Our goal is to be the most customer-centric brand in the laser engraving market. Our customers include crafters, makers, small business owners, and creative professionals — all looking to bring their ideas to life by finding the perfect laser engraver that fits their workflow and creative goals.
What Sets Us Apart
Large generic retailers lack the specialized knowledge to answer specific questions on setup, assembly, software compatibility, warranty coverage, and product features. We know laser engraving inside and out, so we can give you the details and knowledgeable answers to any of the questions you might have.
Our Commitment to You
- World-class customer service
- Free shipping to the lower 48 states on every order
- Competitive factory-direct pricing backed by our Price Match Policy
- Authorized dealer for every brand we carry
- Trusted brand names and full manufacturer warranty support
- 100% secure shopping with PCI-compliant checkout
- Courteous, knowledgeable sales experts
Our Mission
To make premium laser engraving technology accessible to crafters, makers, small business owners, and creative professionals across the country. We believe the right tool changes what you can create — and we exist to match every customer with the perfect machine for their craft, backed by the support and expertise to help them get the most out of it.
Worried About Price?
We are an authorized dealer for our suppliers and we ship directly from their warehouses. By cutting out the cost of maintaining a brick-and-mortar store, we pass the savings directly on to you.
We offer fast free shipping to the lower 48 states, easy returns, personalized customer service, and a PCI-compliant secure checkout.
We understand buying a laser engraver is a significant investment, so we want to make the buying process as easy as possible. Place your order today, and if you have any questions, give us a call or send us an email.
Meet the Founder
Laser Engraver Store was founded by William Perno.
William Perno is the founder of BWL Ventures LLC and built Laser Engraver Store to bring laser engraving enthusiasts a curated catalog of premium machines at competitive factory-direct pricing.
Today, we remain online-only by design. Operating without a brick-and-mortar storefront allows us to offer our customers competitive factory-direct pricing, faster shipping, and world-class customer service by phone, email, and live chat — all without sacrificing any of the things that made William excited to start this business in the first place.
Contact Us
You can reach our customer support team Monday through Friday, 9:00 AM – 5:00 PM CST.
You can chat live with our customer support team during business hours — just look for the chat button in the lower-right corner of our site.
You can email our customer support team and we will reply within 1–2 hours during regular business hours.
Laser Engraver Store
4809 W 41st St, Ste 202 #603
Sioux Falls, South Dakota 57106, United States
Phone: (605) 937-8006
Email: sales@laserengraverstore.com
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.
More about Laser Engraver Store →What customers say across the store
Made a Big Purchase Feel Easy
I was a little nervous about ordering this kind of equipment online, but the support team made the whole process feel easy. They were responsive, knowledgeable, and very straightforward.
They Took the Time to Help
I had quite a few questions before buying and they never made me feel like I was bothering them. They took the time to explain everything and helped me choose a setup that actually fit what I needed.
ast and Professional
I needed an update on my order and customer service got back to me quickly with the information I needed. Simple, professional, and easy to deal with.
They Actually Followed Up
I had an issue that needed some clarification and the team didn’t just send one response and disappear. They followed up and made sure everything was handled. That really stood out to me.
Very Responsive Team
I contacted them a few different times during the buying process and always received a helpful response. Definitely one of the more responsive online stores I’ve dealt with.
Felt Comfortable Ordering From Them
I had never purchased equipment this expensive online before, so I reached out with a few questions first. Their customer service gave me the confidence to move forward with the order.
Very Patient With All My Questions
I’m just getting started with laser engraving and probably asked more questions than most customers. They were patient with me and explained everything without making it overly complicated.
They Helped Me Pick the Right Setup
I had been researching machines for weeks and was getting overwhelmed with all the options. I reached out to Laser Engraver Store and they helped me understand what would work best for my shop. Very glad I contacted them first.
Made Sure I Ordered What I Actually Needed
I originally thought I needed a different machine, but after explaining what I planned to use it for, they recommended another option that made more sense. I appreciated that they were focused on helping rather than just selling.
Helpful Without Overcomplicating Things
I asked a technical question and they explained it in normal language instead of overwhelming me with specs. That was exactly what I needed.
Quick Response and Great Service
Sent them a question about my order and got a response much faster than I expected. They answered everything clearly and made sure I understood what was going on. Great customer service.
No Pushy Sales Pitch
I was comparing a couple different machines and expected a sales pitch, but instead they gave me practical advice about the pros and cons of each one. That made it a lot easier to make a decision.
Really Knowledgeable Team
I contacted customer service with some pretty specific questions about the machine and materials I wanted to work with. They knew exactly what I was asking and gave me a clear answer. Definitely appreciated the knowledgeable support.
Great Experience With Customer Support
Every interaction I had with customer service was positive. Responses were clear, questions were answered quickly, and the whole process was easy.
Price match requests
Found it cheaper, or buying more than one machine?
Found a lower price on an identical, in-stock item from an authorized online dealer? Send us the link before ordering. Price matches require approval and are subject to our policy and manufacturer MAP rules. We can also quote your machine, accessories, exhaust and freight. See price match policy
- ✓Reviewed before purchase, subject to eligibility and policy exclusions.
- ✓Custom quotes for multi-machine and full-project buys
- ✓Real answers on setup, ventilation, and materials before you buy
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